Job #85325
Account Manager
Syracuse, NY
Sodexo is seeking a dynamic Account Manager to support account retention
for Universities, NorAm in the Northeast US.

Market territory: Rhode Island, Connecticut and New York


Candidates should be based in the market territory within proximity to a major airport.

Travel is required for success in this role up to 70%.


The Account Manager will be responsible for strategic account management, Universities food services. The successful candidate will provide guidance and leadership in a client-facing environment, providing analysis of operational barriers and risks. The Account Manager will meet targets for business retention and growth while supporting the Client Life-cycle Management process through on-site effectiveness review, management development, resource allocation and proactive planning.

Essential Functions of Position:

Strategic Account Management/Retention
  • Works proactively to protect the Food Retention on Strategic Accounts within the assigned territory.
  • Develops Sodexo’s business plan for each assigned Strategic Account that aligns with the client’s strategic goals and objectives to ensure Sodexo is a valued and trusted business partner and positioned to keep the competition out, the business off the streets, and positions Sodexo in advance for a contract renewal.
  • Maintains proactive business relationships in pre-select Strategic Accounts with senior customer management.
  • Supports the development and administration of proactive risk assessment processes, utilizing early warning factors, to determine the accounts degree of risk.
  • Provides monthly risk assessments to Sales VP, RVP’s and DM’s, and works with the operations teams to develop retention strategies.
  • Evaluates current client for life information, and develops, with operations team, action plans to correct deficiencies.
  • Supports the operations team in development of alternate contract models to better meet client needs and business objectives.

  • Identify opportunities for portfolio growth.
  • Oversees sales strategy and proposal process for Food Retention in Connecticut, Rhode Island and New York.
  • Coordinate resources to develop strategic business plans and proposals for proactive contract renewals.
  • Evaluates and analyzes financial data.
  • Responsible for coordination and production of contract document. Will determine and define with the operations team the contract execution processes.
  • Tracks all resale processes in the Oracle database and reviews with Sales Vice President during routine monthly funnel/retention review.

Skillset needed for success:
  • Ability to build and maintain strategic relationships internally and externally.
  • Background in Food Services and Account Management.
  • Critical thinker with the ability to understand customer strategic initiatives and build solutions that align with these initiatives.
  • Highly organized and able to manage multiple projects with ease.
  • Strong financial acumen.
  • The ability to write client-facing documents including executive summaries and proposals.
  • Sales skills and the ability to influence others. #LI-SO1

Careers in Universities:
Working for Sodexo in Universities allows you to support students on their path to adulthood and academic success. Located on college and university campuses across the country, Sodexo creates clean, safe living and learning environments that inspire and drive success. Student success depends upon so many conditions — when they are well fed, safe, comfortable and learning in a clean, well maintained environment they are more likely to succeed.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance ... every day.


#LI - DGK1

  • Develops and maintains positive business relationships with existing clients; investigates expanded business opportunities; works closely with operations teams to meet client needs.
  • Analyzes operational risks and challenges, and strategic planning to retain and grow business; performs cost-benefits and needs analysis.
  • Leads the development of sales presentations, proposals, and contractual sales documents for rebid and growth opportunities; applies all Global Sales Academy/Selling the Sodexo Way behaviors and methods.
  • Monitors the business plan, budget and forecasts to achieve operations budgets and targets and attain overall financial goals, complies with all CRM requirements.
  • Researches on-site effectiveness review, management development and plannin.
  • Responsible for managing a portfolio of accounts including retention, re-bid, and both new and horizontal sales processes under Sodexo Clients for Life model. Ensures client satisfaction with Sodexo services and secures continued business development opportunities for the Company. Maintains and maximizes client relationships to develop business solutions that improve client operations and reduce operating costs based on knowledge of organizational strengths and weaknesses, technological advances, external trends, competitors and customer needs. Upholds Company mission and values in addition to Quality of Life Offers as designated by the Segment.


Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Functional Experience - 7 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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