Job #87447
Client Lifecycle Management Manager
GAITHERSBURG, MD
Sodexo is seeking a Manager, Client Lifecycle Management (CLM),
Facilities Management Services – Corporate Services, North America.

 

This is a virtual leadership role. Candidates can be based in any
US location within proximity to a major airport.

Travel may be required for success in this role up to 50%

The Manager, Client Life Cycle Management (CLM) will drive retention and profitable growth for Sodexo's Facility Services Portfolio. Reporting to the VP, Client Life Cycle Management, the Manager will collaborate with Operations to elevate client partnerships while driving a client/consumer-centric growth mindset. The CLM Manager will also have project management oversight ensuring quality and execution of “One Plans” for each contract.

Responsibilities include:
Track execution of relationship management and operations activities through accounts' "One Plans":
  • Ensure completion of Transition Meetings, Annual Expectation Meetings (AEMs), Quarterly Business Reviews (QBRs)
  • Ensure “One Plans” are rigorously followed and activities are continuously documented and updated

Ensure quality of relationship management activities:
  • Conduct periodic reviews of quality of relationship management activities and outputs, the robustness of accounts' WOIs and “One Plans”

Counsel Operations on relationship management best practices:
  • Provide guidance on strategic objectives of relationship management activities (e.g., agenda and focus of a QBR)
  • Collaborate in strategic action planning sessions related to FERs/LMC reviews

Provide direct relationship management support during key contract milestones (e.g., AEMs and QBRs):
  • Develop agendas/materials and co-conduct meetings with Operations
  • Provide direct relationship management support to distressed accounts (e.g., when an account has low compliance with "One Plan" requirements, a weak WOI, or displays signs of risk)
  • Conduct critical meetings (e.g., AEMs, QBRs)
  • Develop necessary action plans and ensure completion of identified actions

Careers in Corporate Services:
Working for Sodexo at Corporate locations gives you the opportunity to help people perform better by improving their daily life in the workplace—what we call Quality of Life. Quality of Life means an environment of respect for people, for wellness and for greater productivity. Quality of Life means a workplace that creates greater efficiency, satisfaction and productivity. It means a business that understands that the wellness of people has a direct connection to the wellness of the organization's bottom line.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.
 
We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance ... every day.

Position Summary
  • Drive retention and enable sustainable/profitable growth by ensuring execution of "one plan" for all contracts in assigned portfolio.
  • Collaborate and drive operations to elevate partnerships with clients, resulting in demonstrable value for both organizations.
  • Facilitate development of District Managers/Client Executives from a purely execution focused mindset to a client/consumer-centric growth mindset.
  • Act as project manager to ensure quality and execution of "One Plans" for each contract.

 



Basic Education Requirement - Bachelor's degree or equivalent experience
Basic Functional Experience - 7 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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