Job #80768
Solutions Design Manager
Gaithersburg, MD
The Seniors segment has created a new organization to better support the strong growth potential and ambition of the segment. The new organization will be comprised of experts to support the segment growth in the following areas: Solution Design, Costing, Pricing, Contract Design and Mobilization.

We are recruiting a Solution Design Manager as a key part of the team who has a strong expertise in dining operations, retail services, catered events, customer service and program development.

The Solution Design Manager works to identify the needs and expectations of our future client partners working in collaboration with the sales team. They will also contribute to defining the bid strategy.

The Solution Design Manager will coordinate the diagnostic phase of the process by managing a network of operational Subject Matter experts. They will determine which are the relevant options to meet the challenges of the client needs. The Solution Design Manager is responsible for creating the winning solution based on their knowledge and expertise in food services, retail, staffing and incorporating financial and technical data. The solution will demonstrate and highlight the Sodexo Brand working in tandem with a client partner brand.

  • Support the Sales process from the decision to make a proposal up to the signature of the contract and the transition with operations and mobilization team.
  • Participate and contribute to develop the bid strategy solving the client’s business problem and meeting consumers satisfaction.
  • Conduct due diligence process on site with SME’s from operations and service operations.
  • Confirm technical capability / readiness, support the identification of risks and opportunities.
  • Guide the design of the winning solution with a clear commercial tactic by promoting the most appropriate marketing program offer or technical solution.
  • Ensure that the solution will meet client requirement and expectation and targeted budget, in accordance with the commercial strategy (scope of work, offers selection and configuration, menu selection, retail offer, core and options service level agreements).
  • Contribute to define the costing model (Including food cost, staffing and management organization, equipment/assets, procurement, systems, mobilization) and pricing approach working with the Director of Costing, Pricing and Contract Design.
  • Assist Sales in the articulation of how the proposed solution and organization will meet clients business requirements and why our proposed solution is the best.
  • Support client presentation and negotiation preparation and contract design (SOW, SLA, assumptions).
  • Provide transition support to operations.
  • Support the Marketing team in menu development, offer development.
  • Conduct research on relevant products and systems to provide more efficient operating models (POS, Catering Software, Tray Card Systems). Determine with the Solution Design Team the best option to adopt for the division.
  • Work to create standardized offers for the segment to include programs that can be utilized by all types of operations.
  • Work closely with Marketing Team to support offer definition, costing and pricing models.

Minimum Requirements:
  • 5 years as an Operational Manager or equivalent role or experience.
  • Preferred BS Degree in Hospitality Management, Business or a related field.
  • Strong verbal and written communication skills including communicating at all levels of the organization and with Senior Leadership.
  • Experience in Contract Food and Facilities Management areas.
  • Attention to detail in articulating offer, development of offers or processes.
  • Strong presentation skills – the ability to be able to interact with both external and internal customers and effectively communicate thoughts and ideas.
  • Strong interpersonal skills – be able to effectively work with Sales, Operations and Deal Structure and Pricing team members.
  • Advanced Operational and advisory skills including the ability to obtain and review data to make recommendations to improve profitability of operating units.
  • Able to use various software applications such as Catertrax, POS, Microsoft Office.
  • Proven experience analyzing a variety of operating unit cost structures for management fee and profit and loss models.
  • Ability to multi-task and work with multiple issues / individuals at same time.
  • Up to 70% travel.
  • Strong influencing skills – the ability to prompt member of Sales, Finance, and Operations to accept proposed solution and pricing recommendations.

Qualifies leads based on resources, location, risk investment, strategic value, and reputation using Clients for Life. Determines options available to address prospective client challenges and meet their needs. Evaluates and analyzes financial and other data to develop proposals or other required sales documents. Provides technical support to sales directors to develop innovative and effective technical solutions in the areas of new construction, infrastructure renewal, facility expansion, renovations of existing space, equipment replacement, reconfiguring of existing systems to accommodate expansion or to achieve operational efficiencies. Recommends and influences key decision makers to pursue a course of action based on an analysis of the client needs, objectives, and challenges. Develops and implements business plan, budget, and forecast to attain financial goals. Manages and leads educational forums designed to educate and promote the value proposition of the brand within all levels of the organization.


Basic Education Requirement - Bachelor’s Degree
Basic Management Experience – 5 years
Basic Functional Experience – 5 Years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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